Effective Date: 1^st Oct, 2025

At Social Krave Media Tech Pvt Ltd (“Social Krave,” “we,” “our,” or “us”), we recognize that privacy is not just a legal requirement—it’s a commitment to trust. Whether you are a client, visitor, or partner engaging with our website (https://socialkrave.com/) or our services, this Privacy Policy explains how we collect, use, store, and protect your personal information.

Our practices are designed to comply with international privacy standards, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and India’s Digital Personal Data Protection Act (DPDP Act).

1. Information We Collect

• Personal Information: Name, email, phone number, company details, and other identifiers shared with us.
• Business Information: Project briefs, brand materials, marketing data, or creative assets provided for service delivery.
• Financial Information: Payment-related details necessary for invoicing and processing (securely managed through authorized payment providers).
• Technical Data: Device details, IP address, browser type, operating system, and website usage logs.
• Cookies & Tracking: Data helps improve site performance, user experience, and marketing campaigns, and users can manage cookie preferences or opt out of non-essential tracking via browser settings or our website tools.

2. How We Use Your Information

• Delivering and improving our services (AI-powered marketing, branding, consulting, development, digital events, e-commerce).
• Data may be analyzed using AI and automation tools to optimize campaigns and improve service delivery while maintaining privacy.
• Managing client relationships, contracts, proposals, and billing.
• Providing project updates, communications, and support.
• Enhancing our website and service performance through analytics.
• Complying with legal, tax, and regulatory obligations.
• We will never sell or rent your personal data.

3. Data Security

• Data is stored using industry-standard encryption and security protocols.
• Access is restricted to authorized team members on a need-to-know basis.
• While we maintain strong safeguards, no system is completely immune from cyber risks.
• In the event of a breach, we will promptly notify affected clients and users and take appropriate steps to mitigate risk.

4. Third-Party Services

• We may share client and end-user data with trusted third-party service providers strictly to deliver our services. All sharing is governed by agreements ensuring confidentiality and data protection.
• We rely on platforms such as Google, Meta (Facebook/Instagram), LinkedIn, AWS, and others. We are not liable for their practices, which are governed by their own policies.

5. International Data Transfers

• As we work with global clients, your data may be processed in jurisdictions outside your country of residence.
• Wherever data is transferred, we ensure safeguards are in place (such as Standard Contractual Clauses under GDPR) to maintain the same level of protection.

6. Data Retention

• We retain personal and business data only as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.
• Retention periods vary depending on data type, legal obligations, and business needs.
• Upon request, and subject to law, we can delete or anonymize your data.

7. Your Rights

• Access & Portability: Request a copy of the data we hold about you.
• Correction: Request updates or corrections to your information.
• Deletion: Request erasure of your data (subject to contractual/legal limits).
• Restriction & Objection: Limit or object to certain processing activities.
• Opt-Out of Marketing: Stop receiving non-essential communications at any time.
• To exercise these rights, please contact us at info@socialkrave.com. 

• Requests will be acknowledged within 5 business days, and we will act within the timelines prescribed by applicable law.

8. Children’s Privacy

• Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from minors.

9. Dispute Resolution

• Any disputes related to this Privacy Policy will first be addressed through good-faith negotiation and mediation.
• If unresolved, disputes will be handled under the jurisdiction of Gurugram, Haryana, India, unless otherwise agreed contractually.

10. Policy Updates

• We may update this Privacy Policy to reflect changes in law, technology, or our services.
• The updated version will always be posted on our website, with the “Effective Date” updated accordingly.

11. Contact Us

• If you have any questions, concerns, or privacy requests, please reach out to us:

       Social Krave Media Tech Private Limited
      Building 359
      DLF Phase 1, Sector 28,
      Gurugram, Haryana 122001, India
      Email: info@socialkrave.com
      Call: +91 87508 18410
      WhatsApp: +91 79800 59916